Terms and Conditions
This website is operated by JALien Collectables Throughout the site, the terms “we”, “us” and “our” refer to JALien Collectables. JALien Collectables offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
By purchasing any subscription or single purchase item from our online stores you acknowledge that you agree to our “Terms of Service”. The terms of service cover any and all current products as well as any products added in the future. To see any updates made to our terms of service you can visit this page and view the most recent terms of service.
Refunds
Refunds are not offered on items that are shipped and show as received with online tracking unless products are inside are missing or damaged, if a package shows that it is delivered to your address you will be expected to reach out to your local postal service to determine the packages location.
We do not offer refunds on subscriptions that are a first time purchase. Cancelling your Subscription does not cancel any order that has already been placed. Cancelling your subscription ensures that you will not rebill again on your next rebilling date.
Refunds on your Subscription Renewal can be processed up to three days after the initial debit, but a refind must be requested within the three days proceeding your billing. After the initial three days, we unfortunately do not offer refunds on renewals. If a refund is processed on a subscription renewal the refund will be less the processing fee and any other applicable fees.
Shipping
Our Quarterly subscription ships and bills every three months - March, June, September, December. Boxes will ship around the 7th of these months!
Billing
Each box bills in advance for the following box, the cut off date is the 7th of the month before the box ships so February, May, August and November.
International Subscribers & Shipments
We do offer international shipping; these shipments will generally take between one and two weeks but can take longer to be delivered depending on your country and customs delays.
Customs charges are not included in your shipments or replacment shipments. Unfortunately customs charges do sometimes happen and those are out of our control. Each subscriber is responsible for their customs fees and/or VAT Tax if they do receive them.
Packages Returned to JALien Collectables
Any packages that are returned to us will be reshipped to the subscriber, at the Subscribers expense after the Customer has been contacted.
Lost packages
If packages are lost, stolen or show as delivered but are not, the reciever of the packahe will need to attempt to retrieve the package from their local postal service. For lost or stolen packages an inquiry/investigation will need to opened with the postal service before a new package will be dispatched.
If packages are lost or delivered to the wrong because the address was entered wrong by the subscriber, the subscriber would need to reach out to the postal service to see if they can retrieve the box. If they are unable to retrieve the package the box will need to be repurchased for another box to be sent. It is the responsibility of the Subscriber to ensure that their address is correct and updated before the labels are printed for shipping between the 1st and 7th of each shipping month.
Damaged Items
If something comes damaged we will replace that item, refunds are not offered on items that are damaged in transit. All you need to do is send over photos of the damaged item that clearly shows the damage within 7 days of recieving the damaged product and we will get a replacement right out! We unfortunately cannot replace any items if we do not have photos of the item showing the damage or if the item is reported damaged later than 7 days after it shows delivered by the tracking. Unfortunately we are unable to replace product packaging that may arrive damaged, the packaging is used to keep the item inside safe and intact and as long as the item inside arrives safe we will be unable to replace packaging. Occasionally we may not be able to replace the item so one of equal value will be sent.
Subscription Prefrences
The subscription prefrences that are selected at the time of subscription and/or rebilling will be the items that are associated with the order. After you update Subscription Prefrences they will automatically update for orders moving forward.
Blind Box Subscriptions
You understand that you are purchasing a subscription box and are unaware of the contents and types of items included. Disliking the items included will not entitle you to a refund.
Contact Us!
You can contact us at anytime for additional information using the "Contact Us" tab as well as emailing us directly at subscriptions@jalien.co.uk